I have been the contact person for about 15 years. Over that time I have had a lot of your competitors try to bid for our business. What keeps us with ITU AbsorbTech is straight forward pricing and great customer service by Tim & Clint.
If your company is looking for an industrial laundry company that goes above and beyond look no further. ITU AbsorbTech has been supplying Hiller Ford with quality uniforms, mats, towels, rags and SorbIts® for over forty years. Jeff Foshey is our ITU AbsorbTech representative and he does a great job keeping the inventory at the correct levels to meet our needs. He knows his product well and always has innovative ideas to keep us within our budget. Hiller Ford is a family owned company and we really appreciate the quality of service that we receive from another family owned company.
We have had 3 or so uniform companies over the last 25 years. I can say from the other experiences that ITU AbsorbTech is the best one of the bunch. Glen is good at what he does and communicates well with me if there are going to be any changes.
ITU AbsorbTech’s uniform service has been very reliable. The “Straight Up” program makes it easy for budgeting. My representative, Tim Finley is very friendly and he never leaves without first asking me if there is anything he can do for me.
ITU AbsorbTech has very courteous service people. They are always checking in with us to see how things are going and ask good questions to help offer solutions for possible upcoming projects or concerns. We had a jacket quantity issue and kept running out of jackets. Matt did an audit for the next several weeks to see what the issue was. We found that the employees had not been turning in jackets so we were running short every week. We then were able to put in place a control plan for the issue of jackets.
ITU AbsorbTech’s garment program helped reduce the exposure to the itchy matter we work with. They provide organized lockers and used garment receptacles.
When we did the quoting for this service your company gave us the best pricing and service. We are very happy with the product, cost, and service quality.
We previously used one of the national chains and spent hours spent on invoices, constantly watching charges.
What we like about ITU AbsorbTech’s program is StraightUp! pricing – it’s great! Tony is excellent with working with employees and helping HR manage program.
The previous company that we rented uniforms from did not have any contact with us other than the route person for over 9 years. Uniforms were routinely placed in the wrong lockers and/or not returned at all.
With ITU AbsorbTech, the route person who delivers the uniforms each week takes the time to talk to me about any concerns or changes that may have occurred. The bill is presented at the same time. This has proved to be a very effective and efficient use of our time.
Our account rep schedules quarterly reviews with us to keep us abreast of our costs, usage and any news about ITU AbsorbTech. He showed me how to track online for each employee renting uniforms and also implemented a plan of action to have the route person alert me to any person not turning in uniforms routinely, very helpful in controlling costs. We have cut our monthly cost by over 30% while maintaining a quality uniform for our employees.
The service at ITU AbsorbTech is a big plus. We appreciate the great service, good quality and especially the caring people that represent ITU AbsorbTech. They value your business and it shows.”
We previously used one of the national chains and had impersonal service and excessive charges. What I like about ITU AbsorbTech is that we have had the same service person since we started. We get exceptional customer service and they follow through on all our needs down to the smallest detail.
We appreciate ITU AbsorbTech is family owned, as we are, as they make you feel like a valued customer. ITU AbsorbTech has also found ways to reduce our expenses with no loss of service.
We have worked with several other uniform companies over the years and were never satisfied with any of them due to pricing issues, uniform quality issues, customer service issues, and delivery issues. We have had no “surprises” with regard to pricing or our weekly invoice. My time can be spent focusing on our business and not on sorting out invoice issues. Excellent service!!! Absolutely no complaints, I love that I can communicate online and I always get a fast response.
ITU AbsorbTech’s uniform and towel programs fulfill our HACCP and other food safety program requirements. ITU AbsorbTech delivers what they promise.
Pricing and charges were issues with our previous provider. What I like about ITU AbsorbTech’s program is their StraightUp! pricing. Our rep and driver handles all issues for us. John Pogue and Glen our route driver are great to work with. ITU AbsorbTech saves Zimbrick money from our previous provider, and they are great to work with!”
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